Returns & Exchanges

At ChessUp, we stand behind our smart board technology and offer a 30-day satisfaction guarantee to ensure you have the best possible experience. If your device isn't the perfect fit for your game, we facilitate a straightforward return and exchange process for all original electronic components.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare the Package

  Place your ChessUp board and all accessories back in the original protective packaging to prevent damage during transit.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days.